Speakers

The Customer Loyalty & Engagement Conference 2016

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Profiles

Derek Baines

Senior Manager, QANTAS LOYALTY - QANTAS AIRWAYS LTD

Derek has been a key manager at Qantas for the last 15 years and being part of the growth into one of the largest most forward thinking programs in Australia. Derek has had a number of roles across the business giving him a unique perspective in the Loyalty space. Currently he is a key senior executive in the Acquire business rewards program.

In addition to his roles at Qantas Derek was also the Director of the Australia China Council from 2008-2014 as well as being the chair of a number of other Tourism associations.